Customer Support / Service
At Proton Tarım, customer satisfaction is at the heart of our operations. Each and every one of our customers deserves to receive the highest standards of personalized service and support. Therefore, our customer support and service is always accessible, understanding and solution-oriented.
Support Channels
- Telephone Support: You can reach our customer service representatives directly for your questions and assistance needs 7 days a week, from 08:00 to 18:00.
- Online Support: Support is available around the clock via live chat and email. All requests sent through our website are responded to within 24 hours at the latest.
- Service Centers: Our authorized service centers located throughout the country are at your service for your technical support and maintenance needs.
Our Customer Support Services
- Product Installation and Training: After purchase, we offer detailed training for the correct installation and use of our products.
- Technical Support: We provide fast and efficient technical support for regular maintenance and possible breakdowns of your machines.
- Spare Parts and Repair: With our high quality spare parts and repair services, we guarantee the long life of your machines.
Customer Relations
- Personalized Service: We make extra efforts to provide customized service according to our customers’ needs.
- Customer Feedback: We take customer feedback seriously and use it to continuously improve our services.
- Loyalty Programs: We offer loyalty programs with special discounts and offers for our regular customers.
Training and Resources
- User Manuals and FAQs: Our comprehensive user manuals and frequently asked questions section on our products provide quick and easy reference resources.
- Instructional Videos: We offer access to our video library to help understand product features and maintenance instructions.
- Digital Resources: Digital access to the latest user manuals, product updates and technical documentation.
As Proton Tarım’s Customer Support / Service team, we are always with you, our valued customers. We are just a phone call, e-mail or click away whenever you need us. Do not hesitate to contact us; we are here to keep your agricultural technologies running smoothly.
